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Changes to our Prescription System
Posted on 4 Dec 2015
As we highlighted in March 2015, we have thoroughly reviewed our prescription process and are looking to make a number of changes that will enable us to provide a more efficient service to you that will cope with the current demands of General Practice.
If you are on regular medication we would encourage you to request it via this website by registering for EMIS ACCESS. Then you may request repeat medication from your laptop or phone. If you have set up the electronic link (see below) your prescription is sent electronically to the pharmacy for you to collect.
If you are on regular medication and have a favoured pharmacy all you have to do is NOMINATE Wychall Lane when you speak to the pharmacy and ask them to set up an electronic link between themselves and the surgery This is EPS.
Once on EPS you can then order your repeat medication in one of 2 ways:
- You can order directly via the website
- You can continue to order in the usual way by either posting your repeat to us, or place it in the repeat prescriptions box in the practice entrance lobby.
- Your prescription will be ready for collection after 5.00pm 2 working days after your order. Please speak to a receptionist for further information.
Urgent Prescription Requests
It is your responsibility, or your carer’s responsibility to order medication in a timely manner.
For safety reasons, as of 1st July 2015, we will no longer be accepting ‘urgent’ prescription requests unless the circumstances are exceptional.
Responding to urgent repeat prescription requests is taking up the duty doctor’s time and affecting their ability to provide telephone assistance or face to face consultations for acutely unwell patients. Prescribing errors are more likely to occur when the proper processes of repeat prescription issuing are not followed.
Exceptions may be made where missing medication is likely to cause significant harm, such as medicine for cancer, epilepsy, diabetes and psychosis. Responding to other urgent repeat medication requests will only be at the duty doctor’s discretion.
Please direct queries about medication issues to our prescription clerk, Hayley Steward, between 11 am and 1pm. If Hayley is unable to answer your query it will be passed to the Duty Doctor. We aim to provide an answer to medication queries within 2-3 working days. Please note that generating a prescription from a written request from a hospital Clinician will usually also take 2 working days.