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Inappropriate Behavior Posted on 23 Jun 2015

There has unfortunately been a number of recent instances of verbal abuse from patients towards our reception staff.  All of our staff do their best at all times to be polite, helpful and efficient to all of our patients and visitors to the practice, whilst at the same time adhering to our policies and procedures.  We understand that some patients may be suffering from ill health and/or personal stress at the time, however, verbal abuse towards any of our staff is not acceptable under any circumstances and such instances may result in the patient concerned being removed from our list

 Please be aware we record all of our calls for training and quality purposes.

 

Your Neighbourhood Professionals. Just a Click Away! Set up a lasting power of attorney before you lose capacity and it Kings Pharmacy & Opticians
11 Wychall Lane, Kings Norton, Birmingham, B38 8TE
  • Telephone 0121 628 2345
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Your Neighbourhood Professionals. Just a Click Away! Set up a lasting power of attorney before you lose capacity and it Kings Pharmacy & Opticians
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