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Appointments - PRE-CORONAVIRUS

To book or cancel an appointment, please phone Reception on 0121 628 2345, or speak to a receptionist at the surgery.

Routine appointments can also be booked online, either via Patient Access (you will need to register via Reception) or via the Birmingham & Solihull Health App.

Appointments are booked according to whether they are routine or urgent.

Telephone appointments are also available.

Urgent Appointments

If you feel you need an urgent appointment to be seen on the same day, you will usually be offered an appointment with our Advanced Nurse Practitioner or with a GP. Reception will ask a few details about your problem to ensure you see the right person to help.

Sometimes it may be more appropriate for the on call GP to call you back to discuss your problem. If you phone before midday, you will be contacted by 13:00, otherwise you will be phoned later that day. Please ensure you give Reception a phone number on which you can be contacted.

Routine Appointments

You can book a routine appointment with a GP, advanced nurse practitioner, nurse or healthcare assistant or any of our clinics up to four weeks in advance by contacting Reception. Telephone appointments are available.

Routine appointments can also be booked online, either via Patient Access or via the Birmingham & Solihull Health App.

Each patient has a 'named GP', but you are free to book appointments with any doctor. If possible, it is best to try to see the same doctor or nurse if you have seen them before about a particular problem.

Whilst we make every effort to keep to the appointment time booked, some complex problems may take longer then the time allotted. Unfortunately, this is not easy to predict. Please accept our sincere apologies for any delay to your appointment time. Bear in mind that the patient ahead of you might be very unwell, require urgent Admission to hospital or even life-saving treatment.

Please inform Reception if you are unable to attend or no longer require your appointment, so it can be offered to another patient.

NHS Health Check

If aged 40-74, you are entitled to an NHS Health Check every five years. It's designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. Assessment by a nurse or healthcare assistant usually takes 20-30 minutes, and includes measurement of your weight and blood pressure, and blood tests. You will be asked about smoking, alcohol, diet and exercise. If you have received an invitation or believe you are eligible, please contact Reception to book an appointment.

Extended Hours

We offer a limited number of face-to-face and telephone appointments before or after the surgery's normal working hours, i.e. 07:30-08:30 and 18:30 onwards. Please contact Reception for further details.

Extended Access

Evening and weekend appointments to see a GP, nurse or healthcare assistant when the surgery is closed are available to book at the Royal Orthopaedic Hospital. Contact Reception to book a face-to-face appointment. Alternatively, a video consultation with a GP can be booked via the LIVI app.

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