We underwent a Care Quality Commission inspection on 14th May 2019. We were pleased to receive an overall rating of Good in the subsequent report published on 3rd July 2019. We received a rating of Good for the following 4 out of 5 areas - 'Are services effective?', 'Are services caring?', 'Are services responsive?' and 'Are services well-led?'.
We were dismayed to receive a rating of Requires Improvement for the area of 'Are service safe?'. As required, we sent a report to the CQC stating the actions we are taking to meet the requirements of providing a safe service. We are always aiming to improve the service we provide to patients, and see this as a valuable learning experience.
We have produced two posters for patients, highlighting the positive feedback we received from the inspectors and outlining our action plan to improve the safety of our services.