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Privacy Protection

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is kept for as long as the site is active or it is deleted by a site administrator.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.


 

Declare Your Care

You can share your experiences of good (or poor) care with the Care Quality Commission via their Declare Your Care campaign. You can join the conversation on Instagram and Twitter using the #DeclareYourCare hashtag.

Making a Complaint

We hope that most problems can be resolved with the doctor or member of staff concerned at the time they arise. However, if this has not been possible and you wish to make a complaint, please write to our practice manager, Linda Guest. We aim to acknowledge all complaints within three working days, and will fully investigate as soon as possible. We will subsequently offer a written explanation, or a meeting to explain our findings.

If you feel you cannot raise your complaint with us, you may instead contact Birmingham and Solihull Clinical Commissioning Group:

NHS Birmingham and Solihull Clinical Commissioning Group, Complaints Department, Floor Four, Attwood Green Health Centre, 30 Bath Row, Birmingham, B15 1LZ

0121 203 3313

bsol.complaints@nhs.net

Your Neighbourhood Professionals. Just a Click Away! Set up a lasting power of attorney before you lose capacity and it Kings Pharmacy & Opticians
Your Neighbourhood Professionals. Just a Click Away! Set up a lasting power of attorney before you lose capacity and it Kings Pharmacy & Opticians