In order to tackle the spread of coronavirus (COVID-19)
PLEASE DO NOT COME TO THE SURGERY UNLESS INSTRUCTED TO DO SO
To reduce the risk of potential coronavirus cases coming into the surgery, we have temporarily changed the way we offer appointments and services. Please consider using our online services before contacting Reception.
Both the Birmingham & Solihull Health App and Patient Access can be used to book appointments and order medications.
All routine and emergency GP appointments will initially be offered as telephone appointments only. To book an appointment, you can use the Birmingham & Solihull Health App or Patient Access.
Alternatively, you can phone Reception on 0121 628 2345. A receptionist will take a brief description of the reason you are calling, so that we can best decide how to help you and to ensure we can provide care for those who need it most.
The GP who phones you might offer a video appointment, for which you will require a smartphone. To start the consultation, simply select the link in the text message they will send you. Alternatively, you can download the LIVI app for a video appointment with a GP not at the surgery.
To minimise the risk of spreading coronavirus (COVID-19), we are temporarily unable to offer face-to-face appointments at the surgery, except for blood tests, antenatal appointments, and 6-8 week baby checks and immunisations.
If the GP feels you do require a face-to-face appointment, they will refer you on to see another GP at a different site, who has access to full personal protective equipment. Our designated site for this is Griffins Brook Medical Centre in Bournville.
If you have any symptoms of coronavirus or have been in contact with someone with it, the GP might instead refer you to the COVID Emergency Assessment Centre at the National Exhibition Centre.
We are also temporarily unable to offer home visits. If a home visit is required, the GP will refer you to the Birmingham Home Visiting Service, who will undertake the visit in full personal protective equipment.
We are continuing to offer routine nurse appointments (including dressings, removal of sutures and vitamin B12 injections), blood test appointments, and 6-8 week baby checks and immunisations. You will be asked to wear a face mask when entering the surgery building, to protect yourself and others from coronavirus. Anyone attending the surgery must not have any symptoms of coronavirus, or have had contact with someone who has or has had a positive test.
Smear tests, NHS Health Checks, joint injections and minor surgery are, unfortunately, being postponed. Travel vaccination clinic has been suspended.
A medical examination report (D4) is no longer required for renewal of lorry and bus driving licences, provided the licence has expired or is due to expire on or after 1 January 2020.
Out of Hours Appointments
If you need an emergency appointment when we are closed, you should contact NHS 111, who will be able to advise you and provide you with information on local walk-in centres. The nearest is:
South Birmingham GP Walk In Centre
15 Katie Road
Telephone: 0121 415 2095
Alternatively, you can download the LIVI app to arrange an out-of-hours video consultation with a GP not at the surgery.
Prescriptions can be ordered online and sent to your pharmacy electronically. To reduce the risk of medication shortage at pharmacies, we will issue a prescription for only one month. Your pharmacy should then be able to offer medication on a monthly basis for a further eleven months. You can no longer collect paper prescriptions from the surgery. You can access online services via the Birmingham & Solihull Health App or Patient Access.
Everyone must stay at home as much as possible. Work from home if you can, limit contact with other people and keep you distance if you go out (2 metres apart where possible). Wash your hands regularly.
If you have symptoms of coronavirus (a high temperature, a new continuous cough, and/or loss or change to your sense of smell or taste), do not go to a GP surgery, pharmacy or hospital.
If you have to stay at home because of coronavirus and you need a note for your employer, you can use NHS 111 online to get an isolation note for up to seven days.
You can apply for a coronavirus test if you have coronavirus symptoms and are an essential worker (such as people working in health or social care, food distribution or teaching), aged 65 or over or cannot work from home. You can also apply for a test if you have coronavirus symptoms and live with some who fulfils these criteria.
Use the NHS 111 online coronavirus service if:
- You feel you cannot cope with your symptoms at home
- Your symptoms get worse
- Your symptoms do not get better after 7 days
Only call NHS 111 if you cannot get help online. For a medical emergency, dial 999.
Visit to our coronavirus webpage for more information.
This message is being regularly updated.
Thank you for your co-operation during this challenging time.
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This website provides information about your surgery including how to book or cancel appointments and how to order repeat prescriptions. It also contains a range of practical health information and resources that we hope you find useful and informative.
Our premises are fully accessible to disabled people, and include the provision of a toilet suitable for wheelchair access. There is also an induction loop at Reception for patients who are deaf or hard of hearing.
This practice has committed to working together to improve end of life care. We have signed up to the Daffodil Standards.
Dr Anne Gillies, Dr Marcus Hawkesford, Dr Jo Sherrington, Dr Guy Russell, Dr Natalie Burns, Dr Ramnik Hanspaul, (Dr Kunal Chawathey)