Frequently Asked Questions

If you are too ill to attend the surgery and really need a home visit, please ring 0121 628 2345 before 11.00am. This helps in the planning of the visits and gives us a chance to ensure continuity of care.

The on-call doctor may wish to talk to you and offer advice and, if the doctor feels a visit is necessary, they will authorise a home visit. Visits are usually done between 1.00 and 4.00pm and we cannot guarantee which doctor will call.

You can book an appointment by using Online Services.

If you are unable to book online then call us on 0121 628 2345.

To register for online appointments please request access from reception on your next visit.

If you have been referred for a Choose and Book Appointment recently, you will need to book your own hospital appointment. You will have been sent the paperwork to do this within 2 weeks.

You should then be able to arrange an appointment at your convenience at your chosen hospital.

If you have not heard from the hospital with an appointment, please contact the hospital directly quoting your reference number and password. Please see the direct telephone numbers for the hospitals as below as they manage their own waiting lists.

Birmingham Eye Hospital 0121 507 6712
Birmingham Treatment Centre – 0121 507 4151
Birmingham Women’s Hospital – 0121 627 2786
Children’s Hospital  – 0121 333 9700
Solihull/Heartlands – 0121 424 1234
Royal Orthopaedic Hospital – 0121 685 4186
Queen Elizabeth Hospital – 0121 371 7066

Relay UK is national relay service which helps people with hearing and speech difficulties communicate with anyone over the phone.

Alternatively, InterpreterNow is a free online app which provides an online British sign Language interpreter for phone and video consultations.

Requesting a repeat prescription is easy.

Please sign up to GP online services and you’ll be able to use a website or app to order repeat prescriptions online.

The service is free and available to everyone who is registered with a GP.

To provide feedback or make a complaint go to our feedback page. If you feel you cannot raise your complaint with us, you can contact PALS:
Adams Hill Centre,
190 Adams Hill,
Bartley Green,
Birmingham,
B32 3PJ

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower,
Millbank,
London,
SW1P 4QP

Wychall Lane Surgery takes the protection of our patient’s data and privacy very seriously. we have gone to great lengths to ensure we are fully compliant with GDPR legislation.

Read Our Privacy Policy

Monday: 08:00  am – 18.30 pm

Tuesday: 08:00  am – 18.30 pm

Wednesday: 08:00  am – 18.30 pm

Thursday: 08:00  am – 18.30 pm

Friday: 08:00  am – 18.30 pm

Saturday: Closed

Sunday: Closed

Please telephone us an explain you need to see a Doctor urgently – The receptionist will ask you for a brief description of the problem and will offer you a same day appointment to see a Doctor.

If you call after 11am, the Receptionist will pass on the nature of your problem to the Doctor, who will either request you come to the surgery or they will telephone you to discuss the problem.

Earlier in the year NHS England and NHS Clinical Commissioners also published guidance on ‘Items which should not be routinely prescribed in primary care’ and subsequently the Birmingham and Solihull CCG policy was produced.

Medicines included in the policy are:
– Co-proxamol
– Dosulepin
– Glucosamine and chondroitin
– Herbal treatments
– Homeopathy
– Immediate release fentanyl
– Lidocaine plasters
– Liothyronine
– Lutein and antioxidants
– Once daily Tadalafil
– Omega-3 fatty acid compounds
– Perindopril arginine
– Prolonged release doxazosin
– Rubifacients (excluding topical NSAIDs)
– Targinact – Oxycodone and naloxone combination
– Tramacet – paracetamol and tramadol combination
– Trimipramine

NHS England Guidance